New Clients Welcome
Welcome! At Avian and Exotic Veterinary Care, we welcome new patients of practically every species. Whether you are a new owner or caring for a senior pet, we can assist you in providing your companion with the veterinary care they need. From routine wellness care to advanced surgeries, we are experienced in treating animals that are rarely accepted as patients by traditional practices. We are excited to get to know you and your animal companion, and we appreciate the opportunity to be part of your veterinary medical team. It is our mission to deliver high quality care for avian and exotic animals in the Portland, Oregon area.
COVID-19, flu and RSV update as of December 2022: Our goals at AEVC remain to operate safely and maintain our ability to take care of patients, 7 days a week. To do this, we must protect the health of our small group of very hard-working staff. Some of the ways we are doing this are:
- Like other healthcare facilities where close-up interactions are possible, we are requiring anyone in our building to wear a commercially-made protective face mask if any people other than AEVC staff are present. N95 or KN95 types are preferred, but “surgical” blue masks are acceptable. We will provide you with a mask upon arrival if you do not have one. This mask requirement is also in effect for brief indoor interactions, for example if you are using our restroom.
- Dr. Harrenstien and her team are seeing patients indoors with their owners all day on Sundays and on Thursday mornings, starting in January. We are anticipating increasing the number and availability of in-person/in-clinic appointments in the future, but for now we are wanting to make sure our cleaning procedures can keep up with the needs of our appointment schedule, before we ramp up.
- If you are scheduled for an in-person/in-clinic appointment, be advised that a maximum of 2 clients (for example, you and your child, or you and your partner) can fit in our exam room for the appointment. Any additional people will need to stay outside of the clinic.
- If the purpose of your appointment is for humane euthanasia of your pet, remember that mask-wearing is still a requirement during the euthanasia process.
- If you cannot or do not wish to wear a mask, then we will change your appointment to be “curbside” style, as we have done for the past 2 years.
- Regardless of whether your appointment is an in-person/in-clinic type or curbside type, your pet's appointment will begin with you calling us from the parking lot, and we will come to our front door to meet you and your pet. Your pet must be in a carrier, not held in your arms. We will then either bring just your pet (in its carrier), or both you and your pet (in its carrier), into our clinic directly to an exam room.
- If you are scheduled for an in-person/in-clinic appointment, we will ask you to stay in our exam room for the full time period of your appointment, which could last up to 2.5 hours. Since you will be required to wear a mask at all times while in our building, do not bring drinks or snacks indoors with you.
- If you are scheduled for a curbside type of appointment, you are required to remain available by phone during your pet's appointment so that we can communicate by phone with you. We will email treatment plan estimates and care information to you during the appointment as well, so be prepared to use your phone’s speaker function, talking with us while you read emails from us.
We are now open 7 days a week, 8 am to 6pm, except we are closed on major holidays.
- We are open 7 days a week, 8 am to 6pm, except we are closed on some major holidays.
- Scheduled appointments are required due to our small staff and personalized care.
- We are appointment-only. We cannot accommodate walk-ins. We typically schedule appointments from 8 am to 4pm.
Appointments are scheduled for one hour and include a thorough consultation and a physical examination for your pet(s) with one of our doctors.
Expect additional time and fees if you:
- Have more than one pet coming to the appointment
- Require further diagnostics (for example, fecal testing, blood sample testing, or radiographs)
- Would like grooming services (for example, nail trim, fur trim, or beak trim)
New clients are required to pay an $95 deposit toward their bill before scheduling an initial appointment at our clinic. This can be done safely and easily on our website after completing your New Client Registration Form.
Note: We do not accept new client deposits over the phone. If you are unable to register and pay online, please visit our clinic during business hours to do so.
Methods of Payment
We offer the following payment options in our clinic:
- Cash, Debit Cards, Credit Cards (Visa, Mastercard, American Express, Discover), Care Credit and Scratchpay. If you are paying with cash, please be aware that our ability to offer cash change may be quite limited.
- Please note that we do NOT accept checks, and full payment is due at the time services are provided.
Cancellations and Late Arrivals
As Oregon's only specialist-level avian and exotic veterinary hospital, we want to remain accessible to new and established clients. Last minute cancellations limit our ability to help other patients in need. Therefore, we require that cancellations be discussed directly with a staff member, at least 24 hours in advance of your scheduled appointment time.
If you are more than 15 minutes late for your pet's scheduled appointment, there will be an additional fee charged to your account.
Domestic Dogs and Cats
As we do not treat these animals at our clinic, we ask that you leave these pets at home for the comfort and safety of all patients and clients. If you have a registered service or therapy animal, please contact us beforehand for details.
For the safety and comfort of all our staff, patients, and clients, all pets must arrive to the clinic in a secure travel cage, carrier, or container or restrained on a leash and harness.