New Clients Welcome
Welcome! At Avian and Exotic Veterinary Care we welcome new patients of practically every species. Whether you are a new owner or caring for a senior pet, we can assist you in providing your companion with the veterinary care they need. From routine wellness care to advanced surgeries, we are experienced in treating animals that are rarely accepted as patients by traditional practices. We are excited to get to know you and your animal companion. We appreciate the opportunity to be part of your veterinary medical team. It is our mission to deliver high quality care for avian and exotic animals in the Portland, Oregon area.
We are now open 7 days a week, 8 am to 6pm, except we are closed on major holidays.
Scheduled appointments are required due to our small staff and personalized care. We do not accept walk-ins. We typically accept appointments from 8 am to 4pm.
Appointments for new clients can be scheduled by phone after reading through this New Client Information Page and completing our New Client Registration Form and $85 deposit.
**Please allow at least 1 hour for us to receive your completed form and payment.
Initial appointments at AEVC are scheduled for 1 hour. This includes a thorough consultation and a physical examination for your pet with one of our doctors. Expect additional time and fees if you: 1) have more than 1 pet coming to the appointment 2) require further diagnostics (i.e. fecal testing, blood sample testing, radiographs, etc) 3) would like grooming services (i.e. nail trim, fur trim, beak trim, etc)
New clients are required to pay an $85 deposit toward their bill before scheduling an initial appointment at our clinic. This can be done safely and easily on our website after completing your New Client Registration Form.
Note: We do not accept new client deposits over the phone. If you are unable to register and pay online, please visit our clinic during business hours to do so.
Methods of Payment
We offer the following payment options in our clinic:
- Debit Cards
- Credit Cards (Visa, Mastercard, American Express, Discover)
- Care Credit
Please note that payment is due at the time services are provided.
As Oregon’s only specialist-level avian and exotics veterinary hospital we often have a solidly booked schedule. Therefore, last minute cancellations can adversely affect the pets we help. We require a verbal 24 hour notice directly with a staff member for a refund of your $85 deposit. Messages left on our voicemail after hours and emails are not accepted for valid cancellation of your initial appointment.
Domestic Dogs and Cats
As we do not treat these animals at our clinic, we ask that you leave these pets at home for the comfort and safety of all patients and clients. If you have a registered service or therapy animal, please contact us beforehand for details.
For the safety and comfort of all our staff, patients, and clients, all pets must arrive to the clinic in a secure travel cage, carrier, or container or restrained on a leash and harness.